RETURN AND REFUND POLICY

RETURN POLICY

Cases of goods being exchanged with Gillcampbell Store
- Not the right type, model as you ordered.
- Not enough quantity, not enough set as in the order.
- Wrong description on product specification website at Gillcampbell.com

When you receive the goods, please check the goods and sign to confirm the status with the delivery staff immediately upon receiving the goods to serve as a basis for other complaints about the problem of exchange and return. If you discover one of the above cases, you can directly talk to the delivery staff and respond to us (Gillcampbell Store) within 10 days from delivery date. If you buy during Christmas or New Year (December 24 to January 1, 2022), it is 20 days from the delivery date at the following phone number: +1 (646) 830-7662 or the staff you have worked with directly with them !

RETURN POLICY APPLIES TO THE US COUNTRY

Currency applied for this policy

- We adopt and use USD (US Dollar) currency for this form

The additional charge is

- Do not apply

Does the customer have to pay to ship the return item? and in what case?

- If For Defective Products and This happens when the product is wrong, damaged by the carrier or otherwise defective, the customer will have to pay as follows: Actual cost of shipping the returned item and the customer communicates and works with the carrier himself

In case the customer is not satisfied:
This case occurs when the customer buys the wrong product, the product is not suitable or the customer does not like the item anymore, the customer must pay the actual cost to ship the goods. Returns and goods are only accepted in the original condition with the manufacturer's label
Gillcampbell Store WILL NOT ACCEPT EXCHANGE/RETURN WHEN:

  • Goods have been signed to confirm receipt of goods with the delivery party after10 days from delivery date. If you buy during Christmas or New Year (December 24 to January 1, 2022), it is 20 days from the delivery date
    • Item has been opened when the product label is opened, excluding the shipping carrier's cover

    • You want to change the type, model but without prior notice.

    • You do yourself affect the external condition such as peeling, denting, ...

    • You operate improperly, causing damage to goods.

    • You do not comply with the required provisions to enjoy the warranty (for example, do not keep the invoice or purchase information for the warranty within the specified time).

    • You have checked and signed to receive the condition of the goods, but there is no response within 10 days from delivery date. If you buy during Christmas or New Year (December 24 to January 1, 2022), it is 20 days from the delivery date.
      Attention:

    • The process of handling exchange or return procedures is carried out within two (02) weeks from the date of receipt of sufficient information and documents from the customer.
      The exchange and repair will be done in accordance with the regulations of Gillcampbell Store

    Acceptance period for return and exchange is accepted when
    We only accept to exchange goods upon receipt of goods and have signed a confirmation under 10 days from delivery date. If you buy during Christmas or New Year (December 24 to January 1, 2022), it is 20 days from the delivery date based on the receipt - receipt of the carrier, if after that time, we do not accept for exchange or return.

    Condition of products:

    • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
    • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Return method:
    We accept returns and exchanges: we accept returns and exchanges by shipping
    We accept returns: at Gillcampbell's store at: 175 East 96th Street, New York, NY, 10128

    REFUND POLICY

    Gillcampbell only accepts refunds for customers in the following cases!

    - The delivered goods do not match the description of product information on the website of Gillcampbell Store
    - Defective goods distributed by the manufacturer
    - Item is deformed due to shipping delivery
    - The goods are opened and viewed but not more than 10 days from delivery date. If you buy during Christmas or New Year (December 24 to January 1, 2022), it is 20 days from the delivery date. Peel off the warranty paper of Gillcampbell Store
    Sale items
    Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

    FULLY REFUND

    • We will give all refund of your receipt (Transaction Fee + Shipping Fee)

    Time for the buyer to get a refund from the time of exchange
    Refunds are only available from the date of receipt of the claim within 14 working days excluding Saturday and Sunday and are eligible for a refund according to Gillcampbell Store's regulations on return and refund conditions.
    Refund request must be satisfied according to Gillcampbell Store sales and refund criteria